Troubleshooting

Error E06-13 on Clerk Z Command

Error: Error E06-13 on Clerk Z Command during Collect Sales
[Range specification error (X/Z)]
Cause: There are Open GLUs in your Sharp ECR/POS terminal
Solution: Choose one of the options below:

  • Ensure that all GLUs are finalised BEFORE collecting Sales
  • Configure your Sharp ECR/POS terminal to allow Clerk Z with open GLU
    (Requires changes to the SRV program – contact your Sharp ECR/POS dealer for assistance)
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Error 75 during Backup Data File

Error: Error 75 during Backup Data File
[Path/File access error]
Cause: Multiple hidden instances of the software running
Solution: Use Task Manager to check for any hidden instances of software and shut them down